If you have a question, please have a look at our list of frequently asked questions before reaching out for help.

If your doubt has not been solved, please check our policies or send us an email at contact@tharosbrand.com

Orders & shipping

Can I return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@tharosbrand.com. Please note that, if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@tharosbrand.com.
Are there any shipping costs?
At THAROS we don't charge shipping for standard timing shippings.
If you want to order an express shipping, prices may vary depending on your location.
For more information on timings check our Shipping Policy.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to contact@tharosbrand.com and we will contact the shipping company.